www.furamzase.si is a portal administered by Furam zase d.o.o., hereinafter referred to as the Provider. The web portal is established and operates in accordance with and on the basis of the Consumer Protection Act (ZVPot-UPB2, Official Journal of the Republic of Slovenia 98/04 et seq.), the Personal Data Protection Act (ZVOP-1-UPB 1, Official Journal of the Republic of Slovenia 94/07 et seq.) and the Electronic Communications Act (ZEKom-1, Official Journal of the Republic of Slovenia 109/2012). These terms and conditions (the “Terms”) govern the operation of the online portal, the shop, the rights of the user and the business relationship between the owner of the online shop and the user.
We advise you to read the terms and conditions carefully before using the online shop, the provider reserves the right to change the terms and conditions at any time and without prior notice.
For the purposes of these Terms, a User means any visitor to the www.furamzase.si website and any person who makes a purchase on that website.
The user is bound by the terms and conditions in force at the time of purchase.
The user is reminded of the terms and conditions each time he/she places an order and confirms his/her knowledge of them by placing the order. The terms and conditions are also available at the provider’s head office.
Users can only be over 18 years of age or older. has the permission of a guardian if they are under 18 and over 15 years of age.
The User will place orders via the Online Shop by completing the form and in accordance with the instructions and provisions of these Terms and Conditions.
The Provider undertakes to provide the following information to the User before the User is bound by the Contract or the Offer:
- company details (name and registered office, registration number),
- contact details that allow the user to communicate quickly and efficiently (email, phone),
- the essential characteristics of the items (including after-sales service and guarantees) and their durability
- availability of items (every item offered on the website should be available within a reasonable time),
- the terms of delivery of the goods (and the method, place and time of delivery),
- prices, which must be clearly and unambiguously set out, showing whether they already include taxes and transport and other charges,
- the method of payment and delivery or fulfilment,
- the time validity of the offer,
- the period within which the contract may be withdrawn from and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of the TFEU; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the TFEU, the consumer shall be expressly informed of this),
- an explanation of the complaints procedure, including full details of the contact person or service.
Cookies are small text files that most websites store on users’ devices that they use to access the internet. The storage of cookies is under the user’s full control, as they can restrict or disable the storage of cookies in the browser they are using. Cookies perform a number of functions – they track visits to websites, enable various campaigns and discounts, and store information about whether a user has, for example, visited a website or not. subscribing to an online newsletter or being entitled to certain discounts or benefits.
Cookies are used by most websites because they provide a convenient way to keep content fresh and relevant, in line with the interests and preferences of web users. Website operators can assess the effectiveness of their website design, as well as the relevance of the type and number of advertisements they offer to users on their websites, based on website traffic statistics, which are also made possible by cookies.
Cookies perform a number of functions – they track visits to websites, enable various campaigns and discounts, and also store information about whether you are a subscriber to our newsletter or eligible for certain discounts or benefits.
However, consent to the use of cookies is not required for essential cookies. These allow the website to function normally. These cookies enable you to use the website in a basic way, and to place your order and pay securely. Without these cookies, the site does not function normally or at all, so they are also set when you refuse the setting of cookies.
The user can opt out of cookies at any time.
By clicking on the “Order” icon, the User completes the order form and thereby orders and agrees that he/she is aware of the full text of the terms and conditions of sale and payment set out herein and that these terms and conditions were expressly brought to his/her attention at the time of purchase. The order/contract is concluded in Slovenian. In any case, the user will also receive an e-mail confirmation of the order immediately or within a few hours at the latest. If there is no order confirmation, the user should send an e-mail to info@furamzase.si
For simpler and faster ordering, the Provider shall allow electronic order placement, whereby the purchase contract between the Provider and the User shall be deemed to have been concluded at the moment when the User receives a written confirmation of the order confirmation by e-mail from the Administrator.
In the event of the inability to deliver the ordered item (within the estimated time), the provider is obliged to inform the user in writing of the estimated delivery time within a reasonable time.
The nature of business on the Internet is very dynamic and, as a result, it may not be possible to deliver an item at the time the user places an order. In this case, the provider will also notify the user in writing after the order has been processed.
All prices in the online shop www.furamzase.si are quoted in EUR and include the applicable VAT. The Supplier makes every effort to ensure that the information on the website is up-to-date and correct, but it may still happen that the delivery, item characteristics and price information are incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will inform the user of the changes and give the user the opportunity to withdraw from the purchase.
The provider offers the following payment methods:
Cash on collection
If the user wants the ordered goods to be delivered by the provider to his/her home, workplace or any other address in Slovenia and chooses to pay on delivery, he/she shall choose cash on delivery. Therefore, the user must be present at the time of collection and have sufficient cash to pay the purchase price. However, if the user picks up the parcel at the local post office, based on a notification left by the local postman, payment by credit card is also possible. You will be charged separately for the cost of the Slovenian Post.
Bank transfer – by invoice
The user can pay for the ordered goods at any bank, Post of Slovenia or via electronic banking by transfer to our transaction account no. SI56 0700 0000 3710 243, opened at Sparkasse d.d. Payment is made on the basis of the received email or by invoice after the user has placed the order. When making your payment, please provide an accurate reference to enable us to ensure that your order is processed as quickly as possible. The delivery period starts on the day the receipt of funds is recorded in our account.
Once the payment has been received by the provider, the user will be notified by e-mail to the “order confirmation” address. To speed up the preparation of the package, the user can notify the provider of the payment at info@furamzase.si.
The goods ordered will be dispatched by the tenderer after successful payment to the TRR. If no confirmation of payment is received within 72 hours of the “pre-invoice” email being issued, the purchase will be rejected.
The provider asks the user to wait to make the payment until they receive a confirmation message, as the provider cannot guarantee that the goods paid for can be delivered within the desired timeframe. The provider will inform the user of this.
The user will receive an invoice for the purchased items upon collection.
The invoice itemises the price and all costs related to the purchase, and gives notice of the right of withdrawal.
It is the user’s responsibility to verify the accuracy of the information before placing an order. Any subsequent objections to the correctness of the invoices will be disregarded by the Tenderer.
Payment by credit card VISA / MASTERCARD
The buyer follows the standard credit card payment procedure. After the payment is made, the company arranges for the parcel to be delivered via Post Slovenia within 1-3 working days to the address entered by the buyer at the time of ordering.
On certain occasions, the company may publish discount codes (in the form of a % or a fixed amount per item or the total amount of the purchase), which are posted on social media or on leaflets. Discounts are not cumulative, which means that a customer can redeem only one voucher or coupon per purchase. one discount code.
Vouchers or. Gift vouchers distributed for promotional purposes with a specific value are not redeemable in cash and are redeemable only once and one per person.
Each voucher has a specific date until which the code is valid and can be used. After this date, the discount can no longer be used.
The delivery time for all items in stock is normally 1-3 working days from the date of order, Monday to Friday. The delivery period is considered to be working days from Monday to Friday, as dispatch is not possible on Saturdays, Sundays, public holidays and other public holidays.
Delivery options and prices:
Post of Slovenia, delivery – Shipping cost is 4,90€.
The delivery charge is free in the case of goods ordered with a value of more than € 100.00 or for individual items, if this is explicitly stated on the individual item.
For orders under € 100.00, the postage fee is € 4.90 for all payment methods, except for cash on delivery, where Post Slovenije will charge you a fee.
During limited-time promotions or special offers, the minimum amount for free postage may change for the duration of the offer.
In the event of exchange or return of items, the Provider will not refund the shipping costs, unless otherwise agreed. The User who does not take delivery of the goods at the time of the first shipment shall be obliged to prepay the full purchase price and delivery costs to the Provider’s transaction account upon re-shipment at the User’s request.
The user has the right to notify the provider in writing within 14 days of receipt of the goods that he/she cancels the contract without having to give a reason for his/her decision. The only cost to the user of withdrawing from the contract is the direct cost of returning the goods by post or in person to the company’s address. The consumer must notify the company in writing of the intended return within 14 days of receipt of the goods, by sending an email to info@furamzase.si, and return the goods within 14 days of the withdrawal notification. The Provider shall refund the purchase price of the returned products to the User within 14 days of receipt. If the consumer has already received the goods and withdraws from the contract, the goods must be sent back to the supplier in their original packaging, unused, unwashed, undamaged and unchanged in quantity within 30 days of the notification referred to in the preceding paragraph, unless the goods have been destroyed, spoiled, lost or reduced in quantity without any fault on the part of the consumer.
The user may inspect and test the goods to the extent strictly necessary to establish the factual situation. The user shall be liable for any diminution in the value of the goods if the diminution results from handling which is not strictly necessary to establish the nature, characteristics and functioning of the goods.
The return of the goods received to the company within the withdrawal period shall be deemed to be a communication of withdrawal.
The provider asks that the user does not remove the declarations from the items after receipt until he is absolutely sure whether or not the item fits, as this will ensure that any return will be made without unnecessary complications.
In the case of an exchange, the same conditions apply as for a refund. If the buyer wishes to exchange the product, the exchange is considered a new order and the buyer is therefore also liable for the cost of the reshipment postage.
Items are guaranteed if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and the presentation of an invoice. Warranty periods are stated on the warranty card or invoice. Information about the guarantee is also given on the product presentation page. If there is no warranty information, the item has no warranty or the information is not known at the moment. In the latter case, the user can contact the provider, who will provide up-to-date information.
The provider may contact the user by means of distance communication only if the user does not expressly object. Promotional emails must be clearly and unambiguously marked as promotional and the sender must be clearly identifiable. The user’s wish not to receive advertising messages must be unconditionally respected.
The advertisement emails will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be labelled as such. The conditions for participation will also be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
- the user’s wish not to receive advertising messages will be explicitly respected by the provider
The Provider undertakes to permanently protect all personal data of the User in accordance with ZVOP-1.
Under no circumstances will user data be passed on to unauthorised persons.
It is the user’s responsibility to protect their personal data by ensuring the security of their e-mail address, username and password, and by using appropriate software (anti-virus) to protect their computer.
What personal data we process
- Basic contact details (name, phone number, email address);
- Information about the use of our websites (links clicked, time spent) and information about the response to our emails (whether the email was opened, which links were clicked);
- The information we need to fulfil the contract and deliver the purchased goods (subject of purchase, price, delivery address, delivery time, payment method, payment date, details of complaints, invoice details, etc.).
Legal bases for processing personal data
We may process your personal data on the following legal bases:
- Where necessary to comply with our legal obligations (e.g. invoicing for goods purchased);
- Where the processing of your personal data is necessary for the conclusion and performance of a contract you have concluded with us or because you have requested a quotation from us;
- Where you have given your consent to the processing of your personal data for a specific processing purpose, you always have the right to withdraw your consent;
- Where we have a legitimate interest in processing your personal data (when we send you an email in case you have left the shopping basket on our website without completing your purchase).
Purposes of the processing of personal data
We may use your personal data for one or more of the following purposes:
- Communicating with you about the provision of our services and responding to your enquiries;
- Conclusion of the contract and fulfilment of the obligations arising from it;
- Marketing communication (sending emails and SMS messages);
- To pursue any legal claims and settle disputes;
- For statistical analysis of sales of our goods and use of our websites;
How long we keep your personal data and what happens to it after that
- We store personal data processed on the basis of your consent permanently or. until such time as you withdraw this consent.
- We keep records of invoices issued for 10 years from the date of issue.
- We keep the data necessary for the conclusion and performance of the contract between you and us for 5 years after the performance of the contract (delivery of the goods).
- After the expiry of the retention period, we effectively erase or anonymise the personal data, which means that we process it in such a way that it can no longer be associated with you or attributed to you.
Voluntary provision of data and consequences of non-provision
The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide it, you cannot enter into a contract with us (as we need it to deliver your order). We will specify which data is such that its non-disclosure will have the consequences set out above whenever we obtain personal data from you.
Who has access to your personal data
We do not pass on your personal data or make it available to third parties (outside Furam zase d.o.o.), except to those who have a written contract with us, on the basis of which they carry out certain tasks related to data processing and are obliged to comply with the legislation on the processing and protection of personal data (so-called contractual processors). The contractual processors to whom we provide personal data are:
- Marketing service providers;
- Email providers;
- SMS providers;
- Software solution providers;
- Delivery services.
Contract processors may only process personal data within the scope of our instructions and may not process personal data for their own purposes. They are committed, together with their employees, to protecting the confidentiality of your personal data.
Contract processors do not export personal data to third countries (outside the member states of the European Economic Area – these are EU member states plus Iceland, Norway and Liechtenstein).
What rights you have in relation to your personal data, how you can withdraw your consent to processing and the consequences of withdrawal
You have the following rights in relation to your personal data:
To ask us at any time:
- confirm whether we are processing your personal data;
- access to personal data and the following information: the purposes of the processing; the types of personal data; the users or categories of users to whom the personal data have been or will be disclosed, in particular users in third countries or international organisations; the envisaged period of retention of the personal data or, if this is not possible, the criteria to be used to determine this period; the existence of automated decision-making, including profiling, and the reasons for it, as well as the significance for you and the foreseeable consequences of such processing;
- one (free) copy of the personal data in the format you specify (if the request is made by electronic means of communication and you do not request otherwise, the copy will be provided electronically); we may charge a reasonable fee, taking into account costs, for additional copies you request;
- correction of inaccurate personal data;
- restriction of processing where:
– contest the accuracy of the personal data for a period which allows us to verify the accuracy of the personal data;
– the processing is unlawful and you object to the erasure of your personal data and request instead that its use be restricted;
– we no longer need the personal data for the purposes of the processing, but you need it to assert, exercise or defend legal claims; - deletion of all personal data (right to be forgotten) if the conditions set out in Article 17 of the GDPR are met, and in particular if you withdraw your consent to the processing of personal data;
- extract personal data in a structured, commonly used and machine-readable format, with the right to transmit this data to another controller without hindrance from us;
- stop using personal data for direct marketing purposes, including profiling;
- that you are not subject to a decision based solely on automated processing, including profiling, provided that the conditions set out in Article 22 of the GDPR are met.
The right to lodge a complaint against us with the Information Commissioner if you consider that the processing of your personal data breaches the General Data Protection Regulation.
Procedure for exercising rights
You may address your requests concerning the exercise of your rights in relation to personal data in writing to any of the contacts listed at the top of this document under Personal Data Controller and Contact Details.
We may request additional information from you for the purposes of reliable identification in the event that you exercise your rights in relation to personal data, but we may refuse to take action only if we can demonstrate that we cannot identify you reliably.
We must respond to your request to exercise your rights in relation to personal data without undue delay and no later than one month from receipt of your request.
Any changes to our privacy policy will be posted on this website.
All materials on the website www.furamzase.si are the exclusive property of the provider, their reproduction, reproduction, modification, use in any medium and in any form and/or distribution is prohibited without the express consent of the provider. Any unauthorised use of the Provider’s intellectual property rights contrary to the law and without authorisation will be sanctioned to the extent legally possible.
The Provider shall use its best endeavours to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, the delivery time or the price may change so quickly that the supplier is unable to correct the information on the website. In such a case, the user will be informed of the changes and given the opportunity to withdraw from the contract or to exchange the ordered item.
The tenderer has the option to withdraw from the contract only if a manifest error is detected (Art.46 CC). A manifest error shall be deemed to be an error in the essential characteristics of the goods and any error which, according to the custom of the trade or the intention of the parties, is considered to be decisive and which, if known by the supplier, would not have been acknowledged or the contract concluded. This includes obvious pricing errors.
In the event of technical problems on the website, the provider reserves the right to cancel orders placed and affected by the technical fault and the provider shall not be liable to the user for any damages arising therefrom. In case of cancellation, you will be informed as soon as possible and informed of the next steps.
The Provider shall not be liable for any damage that may occur to the hardware, software or other equipment of the User as a result of the use of the Website. The user must ensure that the equipment (antivirus, etc.) is properly protected before accessing and using the website.
The invalidity of any provision of these Terms, regardless of the reason for invalidity, shall not invalidate these Terms in their entirety. In such a case, the invalid provision will be deemed to be unwritten, while these Conditions will continue to apply without the invalid provision.
In the event that the provisions of these Terms and Conditions conflict with the provisions of an individual contract between the User and the Provider, the provisions of the individual contract shall prevail.
The Provider shall endeavour to resolve all disputes with the User amicably and in a spirit of mutual cooperation, and in the event that this is not possible, the court in Kranj shall have jurisdiction over disputes. Users may address their comments, complaints, claims or questions to info@furamzase.si. The law of the Republic of Slovenia and the Slovene language shall apply to the interpretation of the provisions of these Terms and Conditions.
With this Privacy Policy, the company Furam zase d.o.o. (hereinafter referred to as “FURAM ZASE”) defines the rights and obligations of the users of the website (hereinafter referred to as “User”), whereby it is important that FURAM ZASE respects and protects all personal data of the Users obtained in accordance with the legislation in force and undertakes that all personal data obtained through or by using the website will be carefully protected and used exclusively for the purpose for which it was provided. The term “user” refers to both female and male users. This Privacy Policy forms part of the Terms of Use, which are available at www.furamzase.si/pogoji-poslovanja.
FURAM ZASE reserves the right to change this Privacy Policy at any time without prior notice. The user is bound by this Privacy Policy and the Personal Data Protection Act in force at the time of visiting or using the website. By accessing or using the Website, the User consents or authorises FURAM ZASE to collect, manage, maintain, control or otherwise process personal data relating to him/her in accordance with this Privacy Policy, the Terms of Use and the applicable Personal Data Protection Act. The data relating to the user includes, but is not limited to, the data obtained by FURAM ZASE in connection with the user’s access to the website and/or the data provided by the user to FURAM ZASE.
The User agrees that FURAM ZASE may transfer the collected data to business partners, server maintainers, external providers of electronic message forwarding and other companies and/or third parties that have a basis for obtaining, processing, transferring or storing personal data in accordance with the applicable regulations, in these regulations, in the User’s personal consent or in a contractual relationship. Some of these contractual partners and related parties may be based outside the country of residence of the user and by visiting the website, the user consents to the transfer of data to these parties and to these countries. The user is solely responsible for the authenticity of his/her personal data and contact information and is responsible for the security of access to his/her personal data.
The user may revoke the authorisation to process personal data at any time.
The User also acknowledges that he/she has been informed that he/she has the right to access, copy, amend, correct, block and delete personal data relating to him/her (in accordance with the applicable Personal Data Protection Act) – unless this right is restricted by applicable regulations. In this case, FURAM ZASE will take all necessary steps to comply with this request immediately.
If you have any questions about this Privacy Policy, please contact info@furamzase.si. Whenever a user accesses the website, general, non-personal data (search engine users, number of visits, average time spent on the website, pages visited) are automatically recorded. This information is used by FURAM ZASE to improve the content and usability and is not subject to further processing and is not passed on to third parties.
As the FURAM ZASE website uses and links to certain external websites (hereinafter referred to as “external websites”) which are not directly linked to the company, FURAM ZASE does not assume any responsibility for the data protection of the external websites and advises the user to read the Privacy Policies of the external websites.
FURAM ZASE shall not be liable for any damages arising from the use of external sites or the purchase of goods through external sites; in the event of any reports or claims in this regard, the user should contact the operator of the external sites directly.
Updated: 1.1.2024.
